By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG
FAIR GO POLICY APPLIES. Available in selected homes in selected areas. Check website for availability.
Important Information for Cable & NBN Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we'll help you find an alternative solution.
The Nitty Gritty: New and existing customers can get this plan on a 24-month contract. The minimum total cost is $1,259 (includes $59 Start-up fee) when you pay by direct debit. The Start-up fee of $59 will be waived if the connection date you agree to is longer than the maximum timeframe under the Customer Service Guarantee. Installation fees may apply if you request a technician installation where a self-install option is available. If you change your plan to a plan of lower value an Early Recontract Fee of $80 applies and a new 24-month contract will start. Contact Customer Service if you would like further information. Calls charged in one minute increments.
Exclusions and conditions: 'Unlimited' calls to standard national numbers, Australian mobiles and national fixed lines exclude special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite or international numbers.
General: Offer available to credit approved Optus Home Phone customers.
Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.
Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.
Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount
Home Phone: You must pre-select Optus as both your local and long distance carrier.
Cancellation: If you cancel the service within the committed term, you will be charged a cancellation fee. The maximum cancellation fee is $200. This fee will decrease during your contract term. If you cancel you’ll need to pay all charges and fees, inclusive of charges outside of your plan inclusions, incurred up to the date the service was cancelled.
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. To check your serviceability visit optus.com.au/serviceabilitycheck
Priority Assistance: We do not offer Priority Assistance. A provider who does is Telstra.
Calling bolt ons: Calling bolt ons are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.