Home phone plans

If you're after a phone line to make or take calls at home then we've got the low cost home phone plan for you. Start chatting away from $50 per month.

Looking for BUSINESS PHONE PLANS?

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By accepting the benefits of this bundled offer, the connection date for your phone that you agree to will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see optus.com.au/yourCSG

FAIR GO POLICY APPLIES. Available in selected homes in selected areas. Check website for availability.

Important Information for Cable & NBN Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we'll help you find an alternative solution.

The Nitty Gritty: New and existing customers can get this plan on a 24-month contract. The minimum total cost is $1,259 (includes $59 Start-up fee) when you pay by direct debit. The Start-up fee of $59 will be waived if the connection date you agree to is longer than the maximum timeframe under the Customer Service Guarantee. Installation fees may apply if you request a technician installation where a self-install option is available. If you change your plan to a plan of lower value an Early Recontract Fee of $80 applies and a new 24-month contract will start. Contact Customer Service if you would like further information. Calls charged in one minute increments.

Exclusions and conditions: 'Unlimited' calls to standard national numbers, Australian mobiles and national fixed lines exclude special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite or international numbers.

International call rates: Can be found at Optus.com.au/WorldSaver. Other rates are available at Optus.com.au/standardAgreements.

General: Offer available to credit approved Optus Home Phone customers.

Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to optus.com.au/myaccount Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply.

Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to optus.com.au/payments.

Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to optus.com.au/myaccount

Home Phone: You must pre-select Optus as both your local and long distance carrier.

Cancellation: If you cancel the service within the committed term, you will be charged a cancellation fee. The maximum cancellation fee is $200. This fee will decrease during your contract term. If you cancel you’ll need to pay all charges and fees, inclusive of charges outside of your plan inclusions, incurred up to the date the service was cancelled.

Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. To check your serviceability visit optus.com.au/serviceabilitycheck

Priority Assistance: We do not offer Priority Assistance. A provider who does is Telstra.

Calling bolt ons: Calling bolt ons are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.


 

Included calls

Enjoy standard local, national and calls to Australian mobiles included at no extra cost.

 

No sneaky surprises

We’re upfront with the low-down so you know exactly what you’re paying for.

 

Lots of ways to get in touch

Hit us up in online chat, Yes Crowd, in-store or on the phone.


What happens next

Getting your new home phone is really pretty simple and hassle-free.


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Cable Plans | Image


Ready

Check what's available at your address; then place your order.

Set

We’ll send you an SMS with your connection date and let you know if a technician is needed.

Go!

Your brand new phone service is ready for you to start chatting away.

Frequently asked questions


  • Can I transfer my existing phone number to Optus?

    Yes, in most cases, as long as you are staying in the same local area. Transferring your number can take up to 10 business days. Just make sure you don't cancel your service with your current provider until the transfer is complete.

  • Will Optus supply me with telephone handsets?

    Unless you've ordered a new handset when purchasing your connection with us, no extra handsets will be supplied. Any working handsets you already have should work with your new Optus service, provided they meet Australian standards.

  • Can I use my existing telephone sockets and extensions?

    We’ll try to activate all pre-existing telephone extensions that are linked to the phone line that you're connecting/activating with us. If you need new sockets/ extensions to be installed, please contact an ACMA approved electrician to complete this work.

     

  • Will a technician need to come to my home to install equipment?

    Unless the telephone line you're connecting has never been connected before, the technician will try to activate your service remotely (at the exchange) and will only need to come to your home, if the remote attempt isn't successful.

    If an appointment is needed, an English-speaking person over 18 years of age must be at the premises.

  • How long will it take to get my home phone connected?

    You'll receive an SMS and a letter confirming your connection date 3 to 5 business days after placing your connection request.

    If unexpected circumstances lead to a change in the confirmed connection date, we will make every effort to let you know and arrange a new date.

Got more questions about broadband? CHAT NOW

Why choose us?

  • Strong and reliable network
  • 24/7 tech support
  • 300+ retail shops nationally

Worldsaver Ultimate Rates

Destinations Mobile (per min)* Landlines (per min)*
Austria 28c Unlimited
Canada Unlimited Unlimited
Chile 24c Unlimited
China Unlimited Unlimited
Croatia 32c Unlimited
France 18c Unlimited
Germany 18c Unlimited
Greece 19c Unlimited
Hong Kong Unlimited Unlimited
Hungary 28c Unlimited
India Unlimited Unlimited
Ireland 29c Unlimited
Italy 24c Unlimited
Japan 16c Unlimited
Malaysia 2c Unlimited
Netherlands 14c Unlimited
New Zealand 20c Unlimited
Poland 18c Unlimited
Singapore Unlimited Unlimited
South Korea 3.5c Unlimited
Taiwan 9c Unlimited
Thailand Unlimited Unlimited
Turkey 15c Unlimited
United Kingdom 14c Unlimited
USA Unlimited Unlimited
Destinations Mobile (per min)* Landlines (per min)*
Japan 16c Unlimited
Malaysia 2c Unlimited
Netherlands 14c Unlimited
New Zealand 20c Unlimited
Poland 18c Unlimited
Singapore Unlimited Unlimited
South Korea 3.5c Unlimited
Taiwan 9c Unlimited
Thailand Unlimited Unlimited
Turkey 15c Unlimited
United Kingdom 14c Unlimited
USA Unlimited Unlimited

Fair Go policy applies. *52c connection fee applies to billed calls. Calls are billed in one minute increments.

See full list of rates.

CLOSE X

WANT MORE?

BUNDLE YOUR HOME PHONE WITH BROADBAND,
ENTERTAINMENT OR LOTS OF CALLS!

Love extra value? Bundle your home phone as part of a great value Optus bundle with unlimited broadband, entertainment packages or top-notch international call offers.

Bundling with broadband gives great value. Bundles can include:

  • Unlimited data + entertainment bundles
  • Unlimited standard local and national calls
  • Unlimited international calls to selected destinations
  • Unlimited calls to Australians mobiles

Compare our excellent bundle deals for yourself!


Home Phone Plans | Image Home Phone Plans | Image

Looking for a Business Phone plan?

Check out our business plans