We send you an SMS to verify your number transfer, so please keep your current SIM in your device
Enter Your Details and be sure they match the details of your current Mobile Service Provider's record
Select Keep Your Number when you've reached the Your Number section in Step 3 and enter your mobile number
How long does the porting transfer take?
You can activate online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.
Monday - Friday: 08:00AM - 08:00PM
Saturday: 10:00AM - 06:00PM
What will it cost?
Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.
Order before 12pm AEST for next business day delivery to metro areas. We aim to deliver all orders within 2 business days in metro areas and 5 business days to non-metro areas. For $2 SIMs we offer free delivery online within 5 business days.
General: Mobile phone is network locked. For unlocking fees see optus.com.au/unlock. No rainchecks.
Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.
Coverage: With 3G devices, you can access our 3G (UMTS 2100 mhz / 900 mhz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 mhz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. See optus.com.au/compatibility
Top Pick for our Regional Coverage: If you grab a phone with this badge, you can get our best voice and data coverage in regional areas.